Designated Support Contacts can see their cases as well as cases created by other staff members. Click Help Center at the top of Fellowship One > Manage Cases and log in to the Active Customer Portal. All cases will be accessible.
If you need to create a new case, you can. Choose Create New Case and then fill out the fields. The more information you include in the Description area of the case the better!
Items marked with a red | are required
When you have finished, click Submit.
You will receive an email letting you know we received your request for support.
Note: Your Fellowship One user account must have an email address in order to access the support tools. Contact your Fellowship One administrator if you receive an error message when trying to access the Customer Portal.